iRemember FAQ
Q: How do I connect to your customer service file server?
A: Follow these steps:
- First, contact customer support to obtain a user name and password. The user name and password are changed periodically; once you receive them please access our customer service file server promptly.
- Using the Safari web browser, click on this link: Support
- Enter the supplied user name and password, and click Connect.
- A Finder window for our file server will open. Download or upload files as instructed by customer support.
- When finished, please disconnect from the file server.
Disconnecting from the file server
- In the Finder, select File > New Finder Window.
- In the sidebar of the Finder window (left hand side)... Click on "iDev Xserve" and then "Disconnect"
Confused?
Watch this video: How To Connect to Support Screencast
